Customer Service Representative (hybrid)

  • Hunt Valley
  • Permanent
  • Tue Sep 15 13:51:56 2026
  • 1A0A555432Fd2803

DESCRIPTION:
Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Hunt Valley and will transition to REMOTE after completing a brief on-site training.
RESPONSIBILITIES:
  • Receive and process inbound phone calls
  • Handle customer inquiries and complaints over the phone
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
REQUIREMENTS:
  • Previous experience in call centers, customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills